Help
How can we help?
Find answers to common questions. If you still need help, contact our support team.
Getting started
What a lesson is, how scoring works, and how to make it fit your day.
- Your first lesson, step by step
- How scoring works
- Choosing an accent (British, American, Australian)
Listening & dictation practice
Replays, hints, mistakes, review and your weekly report.
All 6 articlesSpeaking practice
Recording yourself, microphone access and what the feedback means.
All 4 articlesAccount & sign-in
Signing in, passwords, email, devices and your data.
All 6 articlesMembership & billing
Plans, the first-payment guarantee, refunds, invoices and cancelling.
All 6 articlesFixing problems
When something doesn’t work the way it should.
All 5 articles