Help
Membership & billing
Plans, the first-payment guarantee, refunds, invoices and cancelling.
- Plans and prices Compare free practice with membership, check the current offer on the pricing page, and see which payments renew automatically.
- The 14-day first-payment guarantee Request a full refund of your first eligible card subscription payment within 14 days from Account → Billing, then check the status and any next step.
- Requesting a refund Request a refund from Account → Billing, then check its status and any next step. The time it takes to reach your card depends on your bank.
- Invoices and receipts Every payment has a PDF invoice under Account → Billing; for a company name or VAT number on it, open "Manage billing" and edit your billing details.
- Cancelling your membership Choose "Manage billing" under Account → Billing and cancel there; you keep full access until the end of the period you've paid for.
- When a payment fails If a renewal fails, your plan card shows "Payment needs attention" and the member lessons pause; update your card under "Manage billing" and access comes back as soon as the next attempt goes through.
