The 14-day first-payment guarantee

If membership isn't right for you, request a full refund of your first eligible card subscription payment within 14 calendar days from Account → Billing. Your request is checked against that payment. The Billing page shows the result and any next step; a submitted request does not mean the money has reached your card.

What the guarantee covers

• Your first payment only. That's the first successful payment on your first MicroEnglish subscription, whether you chose monthly or annual.
• 14 calendar days, counted from the day that payment went through. Weekends count.
• The full amount, returned to the original payment method.
• Not for card subscriptions that begin with a free trial. Cancel that card subscription during its trial to avoid its first charge. A previous trial without a card does not exclude your first paid card subscription from the guarantee.
• Card payments only. Crypto (USDT) payments are prepaid and final, so they are not refunded. If you paid twice or sent the wrong amount, contact support with your transaction hash.

Later renewals aren't covered by the guarantee, and neither is a second subscription if you cancel and come back later. If you'd rather stop paying without a refund, see Cancelling your membership; you keep access until the end of the period you've paid for.

Where to ask

1. Sign in and open Account, then Billing.
2. Scroll to the block headed First payment guarantee. While this is your first subscription and you haven't asked before, it shows a short optional box, "What did not work for you? (optional)", and a Request a refund button.
3. Choose Request a refund. The steps and the screens you'll see afterwards are in Requesting a refund.

The button doesn't know the date on its own: the 14 days are checked against the day your first payment settled at the moment you press it. Asking counts once, inside or outside the window, so if you're close to the edge, check the date on your first invoice before you press. If you're on a second subscription, the block shows the guarantee text and a link to the policy instead.

What happens after you ask

When your refund is accepted, membership access ends. The refund may still be processing or need further information; follow the status and any instructions on the Billing page. If the request fails or needs another check, the page explains the next step. Your account, saved lessons and results stay, and you can keep using the free parts of the site.

Stripe sends the money back to the card you paid with. How quickly it shows up depends on your bank; a few working days is typical, and the refund may appear as a reversal of the original charge rather than a separate line.

You can choose a new plan on the pricing page once the refund has settled and the previous subscription has ended. If the Billing page still shows a pending refund or cancellation, follow its next step or contact support with "Billing" selected. A later subscription does not receive another first-payment guarantee.

Your statutory rights

The guarantee is voluntary and sits alongside the consumer rights that apply where you live; it never limits them. Duplicate charges, technical faults and refunds you're entitled to by law are looked at separately, even outside the 14 days. The full wording is on the refund policy page.