Help
Fixing problems
When something doesn’t work the way it should.
- Audio won't play or cuts out Check the media volume and audio output, retry playback, then work through the browser and connection checks. Send the lesson details to support if sound still does not play.
- Practising offline Open Offline practice while you're online, download the free listening samples you want, and they play without internet; sync your results when you're back.
- A lesson looks wrong If the script, answer or hint seems incorrect, open "Report a lesson problem" under the lesson, pick what needs attention and tell us; we check every report.
- Accessibility: keyboard, screen readers, motion and text size Every lesson works with a keyboard alone and with screen readers; MicroEnglish follows your system's reduced-motion and text-size settings, and the script can always be shown.
- Reporting a problem Inside a lesson use "Report a lesson problem"; anywhere else use the contact page; either way you get a reference and a reply by email and in your Support inbox.
