Changing your email address

Open Settings, scroll to Change email address, type the New email address and your Current password, tick the shared-account box and choose Send confirmation link. We email the new address a link that works for 30 minutes; open it while signed in to your account and the change is done. Until then your current address keeps working exactly as before, and nothing changes if you never open the link.

Change the address on your account

1. Open Settings under your account and scroll to Change email address.
2. Type the New email address.
3. Type your Current password. Signed in with Google and never set one? Use Email me a password reset link in the Change password section first, then come back.
4. Tick "I understand this changes my shared SubLearn account too." and choose Send confirmation link.
5. Open the new inbox, find "Confirm your new email address" and choose the link. Do this while signed in to your account, in any browser.

Settings shows "Your email address has been changed and verified." and the new address is also confirmed, so weekly reports and reset links go there from now on. Your sign-in identity is shared with SubLearn, so the address changes on that account too. Your lessons, phrases and history are untouched.

If the link expired or you made a typo

A confirmation link lasts 30 minutes. If it has expired, or you spot a typo in the address you typed, just go through the steps again with the right address. Each new request replaces the previous one, so only the newest link works.

If the address is already in use

Settings shows an error at the top of the page, marked "Email", that takes you back to the Change email address section. Each address can belong to one account, and because accounts are shared with SubLearn that includes any SubLearn account too. If that other account is also yours and you'd rather keep this one, write to us and we'll help you sort out which is which.

If you sign in with Google

Your Google connection stays as it is. Continue with Google with the same Google account still opens your account after the change, and your password, if you have one, works with the new address. If you'd rather sign in with the Google account that matches the new address, choose Continue with Google with that account once the change is confirmed and the connection moves across.

If no confirmation email arrives

Check the spam folder of the new address, and look again at the address you typed. If Settings showed "We could not send the confirmation", your current email is unchanged and you can try again in a few minutes. You can ask for three confirmation links an hour.

Write to us

If you no longer have access to the old address and can't sign in, tell us both addresses from the contact page with "I can't sign in, or my account looks wrong" selected: Contact us about your email. A person replies within one working day.