Deleting your account

To request account deletion, open the contact page and select "I can't sign in, or my account looks wrong". Write "delete my account" using your account email address. We aim to reply within one working day; deletion normally completes within a month. Download anything you want to keep first, because a deleted account cannot be restored. Settings does not currently have a delete button.

Before you ask

1. Save what you want to keep. Downloading your data gives you your phrases, notes and preferences as a file. Once the account is gone, so are they.
2. Cancel a paid membership first. Deleting the account doesn't stop a subscription by itself. On the billing page choose Manage billing and cancel there; Cancelling your membership walks through it. Deleting the account and cancelling the subscription are two separate things, and only cancelling stops the next charge.
3. Ask for a refund separately if you're within the guarantee. A full refund within 14 days of your first payment is its own request, made with Request a refund on the billing page, and it doesn't happen automatically when an account is deleted. See Requesting a refund.

Ask us to delete your account

1. Open Settings, scroll to Your learning data and choose Request account data or deletion, or go straight to the contact page. The card "I can't sign in, or my account looks wrong" is already selected.
2. Write from the email address on your account if you can. If you can't, tell us the address the account uses.
3. Say that you want the account deleted, and whether you mean your MicroEnglish learning records only or the whole shared account. Your sign-in is shared with SubLearn, so deleting the whole account removes your SubLearn sign-in too.
4. Choose Send message. You get a reference. We aim to reply by email within one working day.

We may ask you to confirm something before we act, because a deletion request has to come from the account's owner. Please don't put your password in the message.

What we delete, and when

Your account, sign-in details, saved phrases, practice history, mistake notebook, review ratings and speaking scores are removed. Speaking Beta recordings have a separate 24-hour expiry followed by cleanup; other recordings follow their own retention rules. Include those recordings in your deletion request if needed. Account deletion normally completes within a month of your request, and you hear from us by email with the outcome.

We keep records required by law, such as payment and tax records, for as long as the law requires. Backup copies remain until the normal backup cycle replaces them. We'll explain either limit if it applies to your request.

Stop the weekly email now

You don't need to wait for the deletion to stop the weekly report. Open Settings, scroll to Practice plan and accent, untick "Email me one learning report each week" and choose Save changes. The Stop weekly learning emails link at the bottom of any report does the same thing.

Write to us

If you sent a request and haven't heard back after a working day, reply to the confirmation email so it stays in the same conversation, or write again from the contact page with your reference.