Downloading your data

Open Settings, scroll to Your learning data and choose Download my collections. This saves learning-collections.json with your saved phrases, notes, learning preferences and synced offline sample scores. To request records outside that download, such as lesson history or account information, use the contact page. We aim to reply within one working day.

Download your collections

1. Open Settings under your account and scroll to Your learning data.
2. Choose Download my collections.
3. Find learning-collections.json in your browser's downloads.

You can download the file three times an hour. If you see a "429" page instead of a download, wait an hour and try again.

What's in the file, and what isn't

The file has an exported_at time and a learning_records list. Each record has a kind, an item_key, a payload, a due_at (when it's next due for review) and a created_at date. The kinds are:

• phrase: every lesson you saved to My phrases, with your note and collection.
• settings: your practice plan: minutes a day, level, goal, listening accent and whether you get the weekly report.
• offline: the scores from free listening samples you finished offline and then synced.

This download does not contain practice history, mistake notes, review ratings, speaking scores or audio recordings. Speaking Beta recordings expire after 24 hours and are removed by hourly cleanup, which can run later or be delayed. Other audio features have separate retention rules. Contact us if you need data beyond this download; what can be supplied depends on what is still held.

Open a JSON file

JSON is plain text. Open it in any text editor, or drop it into a browser tab to see it laid out. Phrases are in the payload of each phrase record. If you want it in a spreadsheet, most spreadsheet apps can import a JSON file directly; the file holds your own notes, so keep it on your device rather than pasting it into an online converter.

Ask for your complete records

For a copy of everything we hold about you, choose Request account data or deletion in the same section. It opens the contact page with "I can't sign in, or my account looks wrong" already selected. Tell us:

• that you want a copy of your data, and
• whether you mean your MicroEnglish learning records or the whole shared account, because your sign-in is shared with SubLearn.

Write from your account email if possible; we may need to verify your identity before sending personal information. We aim to reply within one working day and normally provide the records within a month. We will explain any further information needed or next step. Your applicable data-access rights remain unchanged.

Write to us

If the download fails, or the file looks incomplete, tell us what you see from the contact page: Contact us about your data.