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Showing 559–576 of 695 lessons
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A wardrobe clear-out
In this clear-out, the speakers sort clothes into things to keep, repair, donate, or recycle. Listen for the condition of each item and the decision made about it. A local collection service may have its own rules about what it accepts.
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Video · 9 min Unusual names
An unfamiliar name is simply a name that a listener has not heard often, not an incorrect or strange name. A speaker may ask listeners to use their full given name and teach the correct pronunciation, or they may choose an informal short form for specific social settings. Using a shorter name does not mean the speaker dislikes their full name.
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Scamming the scammers
A trained fraud investigator sometimes keeps scammers talking through isolated decoy accounts to record patterns for authorized reporting. Members of the public should not engage or share information; they should end the contact and verify through an official channel.
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Advice that changed meaning
Advice is guidance or a suggestion about what someone should do in a specific situation. When you receive advice, you often remember the speaker's exact words for a long time. However, the way you understand those words can develop as you face real challenges at work. A phrase that seems simple when you first hear it can take on a deeper, more practical meaning once you gain practical experience.
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First-day onboarding tasks
Mandatory workplace instructions communicate tasks that an employee must finish to obtain access, meet regulatory standards, or begin work duties. Optional invitations give employees the freedom to participate without penalty if their schedule or workload permits.
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Transferring a ticket
To transfer a ticket means to officially give another person the right to use it. In this lesson's workshop situation, the buyer must change the attendee's name and email in the booking account by five o'clock on Friday. The booking reference stays the same.
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Repair inspection fee and quote
An inspection fee pays for checking the device. A repair estimate gives an expected cost. In this example, the inspection fee is thirty-five dollars and the repair estimate is up to one hundred dollars. Listen for what is included and when the customer is asked to decide.
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Estimated energy bill
An estimated reading is a calculated guess based on past habits, whereas an actual reading is the exact number shown on your physical meter. When an actual reading replaces a high estimate, the energy company recalculates the charges, which can reduce the amount due or put the account in credit.
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Meeting times across time zones
Pushing a meeting back moves it to a later hour. A single event takes place at three in the afternoon in London and nine in the morning in Chicago.
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Changed museum tour
When a planned exhibition is closed, guides announce an alternative starting point using words like instead, describe subsequent stops with phrases like move on to, and indicate the ending location with finish by. Visitors who prefer step-free access are directed to an elevator using polite preference markers like would rather.
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Noise complaint
A noise complaint describes how an unwanted sound interrupts daily life, such as study, work, or sleep. A compromise is an agreement where both sides change their plans slightly so everyone gets a workable result.
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Course feedback
Course evaluations give instructors practical information about what happens during a lesson. A student can appreciate a cooking teacher's clear instructions while still struggling to read a recipe sheet with tiny print across a busy kitchen counter. Accurate listening requires sorting remarks into three main categories: praise for successful methods, identification of a practical difficulty, and a constructive suggestion for upcoming classes.
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Cancelling a subscription
Listen separately for confirmation that renewal has stopped and the date access will end. In this example, cancellation is processed now and access remains active until May fifteenth.
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Delayed luggage
A delayed suitcase is late because it missed a connection, but it is not necessarily lost permanently. Tracking reports show past transfer scans, current airport arrivals, and planned courier drops so you know whether to stay at your room or travel back to baggage claim.
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Checking a hotel bill
A hotel bill may list the room price, included services and separately charged extras. If a charge looks wrong, name the item and ask staff to check it. An adjustment changes the amount due, so compare the revised bill with your booking and the services you used.
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Project handover
In a project handover, completed progress is separated from upcoming responsibilities. Present perfect phrases report finished work, modal expressions and need to assign upcoming jobs, and time prepositions establish whether an action is scheduled for a specific hour or due before a final deadline.
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Flat viewing costs and dates
Rent is the regular payment for living in the property. A deposit is money paid as security under the rental agreement. Listen for which bills are included, which cost extra, and when the property is available.
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Returning faulty headphones
The customer returns a pair of wireless headphones because the battery fails and power cuts out after a few minutes of listening. Instead of a paper slip, the customer presents a digital receipt in an email on a smartphone, which the shop assistant accepts as valid proof of purchase. Although the assistant initially proposes a payment refund, the customer requests an exchange to receive another pair of working headphones for an upcoming trip, and the assistant agrees.
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