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- Requesting a refund Go to Account → Billing, choose "Request a refund" inside the guarantee block, confirm, and watch for the confirmation email; the money returns in 5–10 working days.
- Cancelling your membership Choose "Manage billing" under Account → Billing and cancel there; you keep full access until the end of the period you've paid for.
- The 14-day first-payment guarantee If membership isn't right for you, ask for a refund of your first payment within 14 days from Account → Billing and we return it in full.
- Downloading your data Settings → Your learning data gives you a JSON file with your phrase collections, preferences and synced offline scores; for everything else, ask us.
