Booking a hotel room

On the first listen, identify who needs the room, why they are traveling and what kind of room they ask for. Separate the main request from any preference about location. The two written examples below let you practice that distinction without playing the recording first. Use Practice afterward to listen for the room type, dates, prices and conditions.

Count the nights between arrival and departure, rather than counting every calendar date mentioned. From June 8 to June 10 means sleeping there on June 8 and June 9, then checking out on June 10: two nights. 'From' introduces arrival; 'to' or 'until' can introduce departure. 'For two nights' gives the length of the stay.

يمكنك التدرب على هذا مرة أخرى في Checking a hotel bill و Returning an online order.

Here, the twin room has two separate beds; a room with one double bed is a different arrangement. In the written examples below, staff confirm the twin room but only note the request for a room away from the lift. In the Practice recording, the beds are described as available and the location preference is noted. Availability and a noted preference do not confirm a particular room location.

Included means covered by the room price; extra means a separate charge. In the Practice booking, Wi-Fi has no separate charge and breakfast costs £8 per person. That recording does not state the time basis. If a hotel says £8 per person each morning, one guest choosing breakfast on two mornings pays 1 × 2 × £8, or £16. Ask about any part of the price that has not been stated.

Note both the date and time of a cancellation deadline. The first written example below uses a separate booking with a June 5 deadline. The second example names a first-night fee. A deadline alone does not establish the charge or refund process after it.

When 'for' and 'per' are not stressed, they often sound short and weak. Replay the Practice price phrase to check whether it says 'per person' or 'per room'. 'I'd like' means 'I would like'. The sentence below with 'I'd like' is written only; the Practice speaker uses 'I would like' in full.

A date and a number of nights answer different questions. 'The eighth of June' names a day; 'two nights' gives a stay's length. Listen for the final 'th' sound in 'eighth' and 'tenth', and the pattern 'the ... of June'. Use the table's labels to separate dates, quantities and prices. Leave the cancellation deadline as a date-and-time field to complete from the recording.

Arrival and departure are dates. Two is the number of nights, not a date.

This written table gives a per-day price. The cancellation field needs both a date and a time from the recording.

Before agreeing to a booking, check the dates, nights, room type and any conditions you need to understand. Ask about one unclear detail at a time. You can ask the speaker to repeat a date, or repeat a detail yourself and ask if it is right. Listen for the reply before treating the detail as confirmed.