Irony meaning: what makes situations ironic
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Situational irony happens when an action, policy, or design produces the opposite of its intended result. The clash must connect directly to the original goal or a recognized role. Verbal irony happens when a speaker says something that contradicts the obvious physical situation, using positive or polite words to highlight an underlying negative reality.
The clinic installed an automated check-in screen to save time, but staff members had to guide every patient through the menus.